Privacy Policy
Last updated: 15 Oct 2025 • Jurisdiction: India (Digital Personal Data Protection Act, 2023)
1. Introduction
Alpha Slice Pizzeria (“Alpha Slice”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect personal data when you interact with our website, place orders, or contact us. This policy is designed to align with the Digital Personal Data Protection Act, 2023 (DPDP Act), applicable rules, and standard industry practices.
- Data Fiduciary: Alpha Slice Pizzeria
- Processing grounds: consent and legitimate uses as permitted under the DPDP Act (e.g., performance of a service you requested, legal compliance, prevention of fraud).
- Scope: This policy applies to our online services and customer support interactions in India.
2. Data We Collect
We collect data that you provide directly and data gathered automatically:
Data you provide
- Contact information: name, email address, phone number.
- Order details: items, delivery address, preferences, special requests.
- Feedback and support messages.
- Consent signals (e.g., cookie preferences, marketing opt-ins).
Data we collect automatically
- Device data: browser, OS, device type, anonymized IP (for approximate location and security).
- Usage data: pages viewed, time on page, interactions.
- Cookies and similar technologies: details below.
We do not intentionally collect sensitive personal data. Please refrain from sharing such information in free-text fields.
3. Cookies & Tracking
We use cookies to operate our website, measure performance, and personalize offers. You can manage non-essential cookies at any time via “Cookie Preferences”. Your browser settings may also allow you to block cookies; however, essential cookies are required for core functionality.
| Category | Examples | Retention |
|---|---|---|
| Essential | Session ID, cart, cookie-consent status | Session to 12 months |
| Analytics | Page views, events, performance metrics | Up to 13 months |
| Marketing | Offers personalization, referral tracking | Up to 13 months |
4. How We Use Data
- Provide services: process orders, deliver items, handle payments, and provide support.
- Improve quality: debug, analyze performance, and enhance user experience.
- Personalize: remember preferences and show relevant offers (where permitted by your consent).
- Security and fraud prevention.
- Legal compliance: respond to lawful requests and enforce our policies.
5. Sharing & Disclosure
We do not sell personal data. We may share limited personal data with:
- Service providers under contractual safeguards (delivery partners, payment processors, IT/hosting).
- Authorities, when legally required or to protect rights, safety, and property.
- Affiliates for internal operations, under the same protections.
All recipients must implement appropriate security measures and may process data only for specified purposes.
6. Your Rights
Subject to the DPDP Act, you can request:
- Access to your personal data and an overview of processing.
- Correction, completion, or updating of inaccurate data.
- Deletion when no longer necessary or when consent is withdrawn, where applicable.
- Grievance redressal via our Grievance Officer.
- Consent withdrawal at any time for non-essential processing (e.g., analytics/marketing cookies).
7. Security
We employ reasonable technical and organizational measures, including encryption in transit (HTTPS), access controls, and staff training. Despite best efforts, no method is 100% secure; please notify us promptly of any suspected incident.
In case of a data breach likely to cause harm, we will take appropriate remedial steps and notify affected users and authorities as required.
8. Contact
Business Details
Alpha Slice Pizzeria, 12, 3rd Main Rd, Indiranagar, Bengaluru 560038, Karnataka, India.
Phone: +91 80 6245 7391
Email: hello@alphaaihub.pro
Grievance Officer
Name: R. Mehta
Email: grievance@alphaaihub.pro
Phone: +91 80 6287 1542
We aim to acknowledge grievances within 24 hours and resolve them within 15 days.
9. Cross‑Border Transfers
Where we use service providers located outside India, we ensure that transfers occur in accordance with applicable laws and with appropriate safeguards such as contractual protections and security measures.
10. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. We apply scheduled deletion or anonymization when data is no longer needed.
11. Children’s Data
Our services are intended for individuals aged 18 and older. We do not knowingly collect personal data of children. If you believe a child has provided data, please contact our Grievance Officer for prompt deletion.
12. Changes to This Policy
We may update this policy to reflect changes in law or our practices. Material changes will be highlighted, and the “Last updated” date will be revised. Continued use of our services after an update constitutes acknowledgment of the revised policy.